Support
How can we help?
Answers to common questions are below. Still stuck? Email us and a person, not a bot, will reply.
Check-ins
How do I log a mood?
On Home, tap Check in, then tap or swipe to the closest of the five moods and tap Log Mood. Add details lets you pick feelings and write a note first.
Can I change today’s mood?
Yes. Tap Check in again on Home, or open today in the calendar on the You tab and choose Update today’s mood. Your latest check-in replaces the earlier one.
Why is a day in my calendar grey?
Grey squares are days without a check-in. Colored squares match the mood you logged: red for Awful, blue for Low, purple for Okay, green for Good, and yellow for Great.
Reminders
How do I set a daily reminder?
Go to You → Settings (the gear) → Reminders, turn on Daily Check-In, and pick a time. MoodyScope sends one reminder a day.
My reminder isn’t showing up.
Make sure notifications are allowed in the iPhone Settings app → Notifications → MoodyScope, and that a Focus mode isn’t silencing them. Turning Daily Check-In off and on again reschedules it.
Apple Health and Wellness
How do I connect Apple Health?
Open the Wellness tab and tap Connect Apple Health, then allow Steps, Heart Rate, Resting Heart Rate, and Date of Birth. MoodyScope only reads data; it never writes to Health.
Wellness shows no steps or heart rate.
Tap Fix Apple Health Connection on the Wellness tab. If that doesn’t help, open the Health app → your profile picture → Apps → MoodyScope and turn on each category. New or restored iPhones can take a day to fill in data.
Is the wellness score medical advice?
No. It’s a general guide based on steps, heart rate, and age. It isn’t a diagnosis or a substitute for a healthcare professional.
Does my Health data leave my phone?
Steps, heart rate, and date of birth stay on your iPhone. If you turn on Sync, only the calculated daily score is saved with your account. See the privacy policy for details.
Account
How can I sign in?
With Sign in with Apple, Google, or an email and password. Use the same method each time so you land in the same account.
I forgot my password.
On the sign-in screen, enter your email and tap Forgot password?. We’ll email you a link to choose a new one. No email after a few minutes? Check spam, or write to support@moodyscope.com.
Is there a Mac app?
Yes. MoodyScope runs on iPhone with iOS 17 or later and on Mac with macOS Sonoma 14 or later, and one App Store purchase covers both. Sign in with the same method on each and your moods, reflections, and badges stay in sync.
My moods aren’t on my new iPhone.
Sign in with the same method you used before. Your moods, reflections, and badges sync to your account and download automatically.
How do I delete my account?
Go to You → Settings → Delete Account and confirm. This permanently removes your moods, reflections, badges, wellness scores, and profile photo. If you used Sign in with Apple, MoodyScope’s access to your Apple ID is revoked too.
Still need help?
Tell us your device, its iOS or macOS version, and what you did before the problem. A screenshot helps a lot.